1. Shipping Locations :-

We currently ship to all locations within India.
International shipping is not available at this time.

2. Shipping Timeline :-

Orders are processed within 1–2 business days after successful payment.
Standard delivery takes 2–5 business days depending on the customer’s location.
Delivery timelines may vary due to courier delays, public holidays, or natural events.

3. Shipping Charges :-

Shipping charges are calculated at checkout based on the delivery location and order weight.
Alte Eyewear may offer free shipping promotions from time to time.

4. Order Tracking :-

Once an order is shipped, customers will receive a tracking ID or tracking link via email or WhatsApp.
Orders can be tracked through the courier partner’s website using the provided tracking details.

5. Cash on Delivery (COD) :-

Cash on Delivery is available for select locations within India.
COD orders must be paid in full at the time of delivery.
Alte Eyewear reserves the right to cancel COD orders if the delivery address is incorrect, incomplete, or unreachable.

6. Lost or Damaged Shipments :-

Alte Eyewear is not responsible for shipments lost due to an incorrect address provided by the customer.
If a product is received in damaged condition, customers must contact us within 48 hours of delivery with clear images for resolution.

7. Change of Address :-

Customers are responsible for providing the correct shipping address at the time of order placement.
Any request to change the shipping address after an order has been placed may not be accommodated.